Thank you for shopping at Hoodler. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our Return and Refund Policy below.
1. Returns
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. Your item must also be in the original packaging with all tags attached. Return requests needs to be raised via mail with your order number and the reason for the return.
Mail ID – support@hoodler.com
With the above mail id. you can raise the return request. Replies will be done within 1-2 business days. Sundays will be holiday for exchange/return related queries.
2. Refunds
Once we receive your item in our warehouse, we will inspect it and notify you that we have received your returned item. We will notify you within 2 days on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund within 3 business days to your original method of payment. You will receive the credit within 5 to 7 business working days, depending on your card issuer's policies. For Cash On Delivery Orders, we request you to provide the UPI ID or we will refund the amount in your Hoodler wallet.
3. Exchanges
If you would like to exchange an item for a different size, please return your item following the instructions above and we will reship the items once we received your order and quality checks are made. Reshipping of items will take 2-3 days after receiving the order in our warehouse.
4. Non-Returnable Items
Certain types of items cannot be returned, such as personalized or customized products. Additionally, sale items are non-returnable.
5. Cancellation policy
You can cancel your order fully or partially before the product is packed and the invoice is generated. Once we receive your cancellation request at this stage, we will cancel the order and initiate a refund within 10 business days. The refund will be processed through the same payment method used for the purchase or credited to your Hoodler Wallet for future use. Refunds made to banks or original payment methods may be subject to applicable bank or payment gateway charges.
Orders cannot be cancelled after the product has been packed and the invoice has been generated. If a cancellation request is made after this stage, we cannot guarantee cancellation. In such cases, if the order has already been shipped, you may refuse to accept the delivery when our logistics partner attempts delivery, and the product will be returned to us.
If at the time of delivery you notice that the package is tampered, torn, or opened, please do not accept the shipment. You must immediately inform us by emailing support@hoodler.com or by contacting us through the Contact Us section on the platform for further assistance.
6. Shipping
You will be responsible for paying for your own shipping costs for returning your item if your location is not available with our shipping providers. For available areas we will initiate the return request with 3 days after we received the request from your end. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@hoodler.com with details of the product and the defect. We will work with you to resolve the issue as quickly as possible. We will reship the product with 3 days on hearing your request.
8. How to Initiate a Return
To initiate a return, please contact us at support@hoodler.comto obtain a return authorization. Please include your order number and reason for the return in your email. Once your return is authorized, you will receive further instructions on how to proceed with the return.
9. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at support@hoodler.com
By making a purchase from hoodler Clothing Brand, you agree to abide by the terms of this Return and Refund Policy